Your exchange/return request will be received via WhatsApp on the number (0561312030) and your request will be reviewed within (1-2) working days.
The customer can request a replacement/return in case of a manufacturing defect within 24 hours of receiving the product.
Conditions:
A photo of the manufacturing defect should be attached.
*Examples of cases in which a return/exchange request is accepted:
1- A tear in the abaya, which is explained by attaching a picture.
2- Discrepancies in the sizes shown on the website's information page and included with the abayas can be resolved by measuring the garment in inches and attaching a photo illustrating the issue.
3- The presence of spots on the product is explained by attaching a picture.
*Cases in which the application will not be accepted:
-The stated return/exchange period has expired.
-A customer who did not find the fabric type suitable (the store is not responsible for the lack of prior knowledge of the fabrics mentioned in the product details).
-Excess threads are not considered a manufacturing defect (the customer can remove them with scissors, not by pulling the thread).
- Alterations to the abaya by the customer.
- If a defect appears in the abaya due to misuse by the customer or if the abaya was washed in a manner contrary to the washing instructions shown on the Instagram page and the profile pages at the bottom of the website.
Replacement product size:
- If the customer orders an unsuitable size, they can exchange it only within 3 days of receiving the product, and additional delivery/shipping fees will apply.
53 riyals, and the amount will be transferred upon acceptance of the exchange request.
- The product must be in its original condition and unused, with all labels attached, undamaged, and wrapped in the original packaging.
*For clarification, a size exchange request may be rejected due to the unavailability of the requested size.
*Please note that replacement is allowed only once.
You will be served and replaced/refunded within 14 business days.
-Note regarding refunds for orders paid via Tabby or Tamara:
